Refund policy

Returns & Refunds

Coralunelle
Kaartotie 1, 33100 Tampere, Finland
Email: sheds.intron_72@icloud.com
Phone: +358 500 368132

Right of withdrawal

If you are a consumer you may withdraw from the purchase within 14 days of receiving the goods, without giving a reason, under the Finnish Consumer Protection Act (kuluttajansuojalaki) and the EU Consumer Rights Directive. Tell us by a clear statement to sheds.intron_72@icloud.com — an email quoting your order number is enough. You then have a further 14 days to send the goods back.

Goods must come back complete and in a condition that still allows them to be sold. You may unpack a chair and try it, as you would in a shop; you are liable for any loss in value beyond that. Keep the original packaging — a massage chair cannot be returned safely without it, and we cannot accept a chair that has been dismantled.

Cost of return

The direct cost of return is yours. For a chair on a pallet we can book the collection and invoice it at cost — tell us before you send anything, because an unbooked pallet return usually fails.

Refunds

We refund within 14 days of receiving the goods back, to the original means of payment, including the standard outbound delivery charge. If you chose a more expensive delivery option than our standard one, we refund the standard rate.

If something is faulty

The seller is liable for defects under the Finnish Consumer Protection Act. Goods must correspond to what was agreed and last a reasonable time given their price and nature; there is no fixed cut-off, and for an appliance of this kind the reasonable time is counted in years rather than months. Tell us within a reasonable period of noticing a fault and we will repair, replace or refund.

Upholstery wear, and consumable parts such as remote batteries, are not defects.

None of this affects your statutory rights.